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Welcome to the Kentucky 811 Transition Site.

The Kentucky 811 Board of Directors recently began the process to restructure the corporation and enhance the business functions necessary to fulfill the mission of the organization. An extensive nationwide search was conducted to identify and select a business partner to operate the daily notification and call center operations and better align the system to meet current and future needs. As a result, I am pleased to announce that Kentucky 811 selected One Call Concepts, Inc (OCC).

Questions On the Transition?

If you have further questions on the Kentucky 811 transition feel free to email us at:

Ky@occinc.com

OR

Browse the FAQ below.

Stay Up to date with the Transition

To stay updated and to get the latest news on the Kentucky 811 transition please fill out the form below:


PARTNERING FOR THE FUTURE

Our partnership with One Call Concepts begins in:

Webinar Wednesdays for ITICnxt Training

Join us for virtual training webinars to receive guided introductions to ITICnxt (a new online ticket processing tool going live October 1, 2022). These training webinars will be available via Zoom every Wednesday now through the end of the year.

Sign Up for a Training Webinar

FAQ

Why is Kentucky 811 transitioning to a new system?

Kentucky Underground Protection, Inc, DBA Kentucky 811, was established in 1986 to serve as a statewide notification system that connects excavators and utility operators to prevent damage to underground facilities. The Kentucky 811 Board of Directors recently began the process to restructure the corporation and enhance the business functions necessary to fulfill the mission of the organization. An extensive nationwide search was conducted to identify and select a business partner to operate the daily notification and call center operations and better align the system to meet current and future needs. As a result, I am pleased to announce that Kentucky 811 selected One Call Concepts, Inc (OCC).

One Call Concepts utilizes state-of-the-art technology to provide notification services for several states throughout the US. Both Kentucky 811 and OCC are working together to make the transition to the new system as smooth and seamless as possible. The full transfer of operations is scheduled to take place by October 1, 2022. Throughout this process there will NOT be any interruption to the 811 system in Kentucky.

What technology does OCC offer?

OCC has a number of exciting technological capabilities.

Members will:

Be able to create, modify, delete, and maintain their notification areas via a simple web-based interface. Be able to create extremely specific notification areas to reduce notifications that result in a clear/no conflict status. Have access to free ticket management tools through OCC, that will allow them to manage all of their notifications and workflow distribution and provide electronic positive response. Customize the format in which they receive tickets and select from many different methods for ticket delivery. Access reports and data sets to facilitate their damage prevention efforts and outreach activities.

Excavators will:

Have access to ITICNXT, OCC’s user-friendly online ticket entry tools and will be able to submit locates 24/7/365 from anywhere with internet access. Users can provide supporting documents via the upload feature and can easily map out the area where the work is taking place on a multi-layer interactive map. A customized ticket management tool designed specifically for excavators will be available as well at no charge. Some areas served by OCC receive 80% of their located tickets via ITIC, which OCC believes is a testament to its intuitive interface and user experience.

All users will also have access to a mobile App through iTunes and Google Play that will allow for optimized access to all of the tools offer through the one call center on tablets and smartphones.

When will the new Kentucky 811 system be effective?

October 1, 2022

What is the timeline of events of the transition?
  • July – OCC will begin contacting Member Facilities for database verification.
  • July – OCC will begin contacting Excavators to provide info regarding filing tickets online
  • August – Testing will begin for receiving sites for all member facilities to confirm receipt of tickets
  • September 30th – Final date to have your database and receiving site confirmed for OCC delivery
  • October 1st – First date when all tickets will be filed and sent by One Call Concepts
What are some of the software tools available from the new Kentucky 811 system?
  • ISITE: The web portal for the suite of online notification area database management tools and ticket management tools. A single login will permit access to multiple tools, saving time.?
  • IMAP: For member utilities to manage their notification area databases.
  • Locator Ticket Management (LTM): For member utilities to control the management, assignment, tracking and response of locate requests.
  • Ticket Check: A positive response system where member utilities may provide information regarding ticket status.
  • Search and Status: A public portal that enables users to search, view and print copies of locate tickets, including positive response.
  • ITICnxt: For use by excavators for submitting and managing ticket requests online.
  • My Ticket: a comprehensive ticket management system built into ITICnxt that allows excavators to organize, manage and track locate requests.
  • ITIC Lite: A simplified tool for use by homeowners for submitting ticket requests online.
Where can I obtain training for the new system and products?

Free training on all of the new systems and products will be conducted during and after the transition time frame. A schedule of trainings can be found at www.ky811-occ.com/events/. Additional trainings that fall outside of the schedule can also be requested. Send an email to ky@occinc.com to set up a training session.

Additionally, we will be hosting a series of virtual informational meetings to provide greater details and answer questions.

What is the numbering system for ticket numbers after October 1, 2022?

The ticket number will be nine digits (YYJJJTTTT). The first two numbers represent the year (2022 = 22), the next three numbers represent the Julian date (the day of the year 1-365), and the last four numbers are the sequential ticket number for the day(1-9999th ticket taken on that particular day). The 250th ticket processed on January 4, 2022 would have a ticket number of 220040250.

Contact Information:

Will Kentucky 811 contact phone numbers stay the same?

For Kentucky 811 excavation notification services, the contact numbers will remain the same.

To file a locate request:
800-752-6007 or 811

Will the website remain the same after October 1, 2022?

Yes, www.kentucky811.org will remain the main website for Kentucky 811 after the transition.

During the transition member utilities and excavators will have access to the latest news, communications, training events and information at www.ky811-occ.com.

Will my bookmarks still work after October 1, 2022?

The links for processing tickets online and managing tickets will change. Access for all new tools will be found at www.kentucky811.org. For Kentucky 811 specific access you will need to bookmark the new links provided on the Kentucky 811 website.

During the transition training opportunities and information about the new products and services will be found at www.ky811-occ.com.

Is there a mobile app for the new Kentucky 811 system?

YES! There will be a mobile app for Kentucky 811. Watch for the official launch date at www.ky811-occ.com.

Member Utilities:

I use an automated ticket management system. Who do I contact to make sure it will work and that I’ll be able to receive tickets once the transition takes place?

Contact the new Kentucky 811 Database Administration team at ky@occinc.com or by calling 1-877-549-0726. They will work with you to make sure your ticket-processing system is compatible with the new Kentucky 811 software.

An image of the map is transmitted as a link with every ticket. IT IS EXTREMELY IMPORTANT THAT ALL MEMBERS ENSURE THE MAP LINK IS PASSED ALONG TO THE LOCATORS IN THE FIELD. With our on line ticket entry tool, ITIC nxt, the system will be providing computer generated marking instructions that are detailed and very specific in nature. The map will show exactly where the work is taking place. Unlike locates entered in via the CSR over the phone, where the polygon drawn is only used to determine the list of members to be notified, ITIC nxt maps are actually showing the visual representation of the specific area where the excavator will be digging. WE ASK THAT ALL MEMBERS VERIFY THAT THEIR SYSTEM DOES NOT REMOVE OR MODIFY THE MAP LINK TRANSMITTED WITH THE TICKET, as it is the best tool available for identifying the area where work is taking place.

I need to talk with someone about the ticket format. Who should I contact?

Contact the new Kentucky 811 Database Administration team ky@occinc.com or by calling 1-877-549-0726. They can help you identify the options that are available. There are multiple ticket formats available or a new ticket format can be customized for your specific needs.

Where can I obtain training for the new system and products?

Free training on all of the new systems and products will be conducted during and after the transition time frame. A schedule of trainings can be found at www.ky811-occ.com/events/. Additional trainings that fall outside of the schedule can also be requested. Send an email to ky@occinc.com to set up a training session.

Additionally, we will be hosting a series of virtual informational meetings to provide greater details and answer questions.

Will my login and passwords need to change?

Yes, you will need to change your login and passwords for the new Kentucky 811 system. We will be sending communications in July to inform you of the process for setting up new accounts.

Who do I contact to update my member information (emails, phone numbers, etc.)?

Please contact the Kentucky 811 Database Administration team at ky@occinc.com or by calling 1-877-549-0726 to update member information.

Who do I contact to manage notification areas in the new system going live October 1, 2022?

IMAP is the easiest way to manage your coverage area(s). It is an easy-to-use on-line tool designed to let member utilities create and modify their areas of coverage. For assistance with IMAP, including registering for access, please contact the Kentucky 811 Database Administration team at ky@occinc.com or by calling 1-877-549-0726.

What is a District Code?

A district code (also known as a CDC) is a unique identification that is assigned to member utilities within our database. These codes are used to identify the individual member utilities or even departments within a utility. They are also used as methods for identifying notification areas, ticket delivery and contact information for each utility. Some members elect to have a single district code representing their entire notification area, while others choose to break down their notification area into multiple district codes allowing for internal handling based on those codes.

Will I have access to view the map drawn by the excavator or one call center while processing the ticket?

Yes! An image of the map is transmitted as a link with every ticket. IT IS EXTREMELY IMPORTANT THAT ALL MEMBERS ENSURE THE MAP LINK IS PASSED ALONG TO THE LOCATORS IN THE FIELD. With our on line ticket entry tool, ITIC nxt, the system will be providing computer generated marking instructions that are detailed and very specific in nature. The map will show exactly where the work is taking place. Unlike locates entered in via the CSR over the phone, where the polygon drawn is only used to determine the list of members to be notified, ITIC nxt maps are actually showing the visual representation of the specific area where the excavator will be digging. WE ASK THAT ALL MEMBERS VERIFY THAT THEIR SYSTEM DOES NOT REMOVE OR MODIFY THE MAP LINK TRANSMITTED WITH THE TICKET, as it is the best tool available for identifying the area where work is taking place.

For more information contact the Kentucky 811 GIS team at ky@occinc.com or 877-549-0726.

Will I be able to receive tickets via Fax after October 1, 2022?

Yes. While Kentucky 811 will continue to send tickets to member utilities via Fax, Kentucky 811 encourages all member utilities to use email or the free Locator Ticket Management (LTM) program to receive their tickets. Kentucky 811 believes that LTM helps the member utilities achieve greater operational efficiency and helps Kentucky 811 (and you) reduce costs. Fax ticket transmission will be available to member utilities who are unable to use LTM or email.

How do I request a ticket search for tickets processed after October 1, 2022?

OCC provides a comprehensive search function allowing both excavators and member utilities the ability to search for all of their Kentucky 811 tickets processed or received after October 1, 2022. Ticket search assistance is also available via Kentucky 811 Customer Support at ky@occinc.com or by calling 1-877-549-0726.

Will previous tickets and reports be accessible after October 1, 2022?

For access to tickets processed prior to October 1, 2022, contact Kentucky 811 Customer Support at ky@occinc.com or by calling 1-877-549-0726.

I received test tickets and I have questions. Who do I contact?

Contact the new Kentucky 811 Database Administration team ky@occinc.com or by calling 1-877-549-0726.

**Please note test tickets are sent to verify delivery and acceptance on the member utility side. The test tickets may show a map that is outside of your normal notification area and are not a representation of your notification area. Your mapping notification area is verified and updated through a separate process. On October 1, 2022 you will only receive tickets based on your verified notification area.

How do I post positive response status?

There are two methods for posting positive response status on Kentucky 811 tickets. Click here to view more information for members that use the web service to provide positive response. You can also post positive response via our state-of-the-art Locator Tickets Portal. This option is free with Kentucky 811 membership and has a variety of specialized features. Click here for more information on the Locator Tickets Portal.

On October 1, 2022, this will be the method to post positive response status on tickets processed both before and after the transition.

Demos for Locator Tickets are being held Wednesdays at 1:00 p.m. ET. Click here to register for a demo.

If you have additional questions about positive response contact us at kyltm@occinc.com.

Excavators:

Where can I obtain training for the new Kentucky 811 system and processing tickets online?

Free training on all of the new systems and products will be conducted during and after the transition time frame. A schedule of trainings can be found at www.ky811-occ.com/events/. Additional trainings that fall outside of the schedule can also be requested. Send an email to ky@occinc.com to set up a training session.

Additionally, we will be hosting a series of virtual informational meetings to provide greater details and answer questions.

Will my ID/contact info/login/passwords need to change?

Contractor IDs that have been active in the last 12 months will be imported into the new system. You will be required to verify your contact and company information when you call.

You will however need to create a new login and password for ITICnxt (online ticketing). We will be sending communications to inform you on the process for setting up new accounts.

What options do I have when processing a ticket after October 1, 2022?

File tickets online using ITICnxt (find out more information about ITICnxt on the transition website at www.ky811-occ.com) or call 800-752-6007 or 811 to process a locate request.

Is there a mobile app for the new Kentucky 811 system?

YES! There will be a mobile app for Kentucky 811. Watch for the official launch date at www.ky811-occ.com.

Where do I go to file a ticket online (URL) after October 1, 2022?

Links to process tickets online will be found at www.kentucky811.org.

Can I process tickets 24×7 after October 1, 2022?

All forms of ticket entry for all the various types of tickets are available 24X7X365 days a year.

Will my bookmarks still work after October 1, 2022?

The links for processing tickets online and managing tickets will change. Access for all new tools will be found at www.kentucky811.org. For Kentucky 811 specific access you will need to bookmark the new links provided on the Kentucky 811 website.

During the transition training opportunities and information about the new products and services will be found at www.ky811-occ.com.

Can I attach excavation site maps to the locate request after October 1, 2022?

Yes! You will be able to attach files to a locate request if you use ITICnxt. ITICnxt users can attach photos, drawings, notes or any other document from their computer to a locate request placed through ITICnxt. Remember, an attachment is only supplemental information to help member utilities understand your ticket. Ticket processed online MUST include specific instructions in the body of the ticket that clearly identifies the location of and markings needed for a proposed excavation area.

How do I get a list of my tickets processed after October 1, 2022?

OCC provides a comprehensive search function allowing both excavators and member utilities the ability to search for all of their Kentucky 811 tickets processed or received after October 1, 2022. Ticket search assistance is also available via Kentucky 811 Customer Support at ky@occinc.com or by calling 1-877-549-0726.

How do I get help while entering a ticket online after October 1, 2022?

ITICnxt users can get help by using:

  • Live on-line chat – Just click the “live chat” button while logged into ITIC
  • Manuals and Video Tutorials will be available
  • E-mail – ky@occinc.com or by calling 1-877-549-0726
When will I get a copy of my ticket after October 1, 2022?

If you provide an email address when submitting a locate request, an email confirmation will be sent to you once the ticket is complete. Click on the link to view your ticket and a satellite map that shows the excavation area you have identified. The link found on your email confirmation also provides access to any tickets you process after October 1, 2022.

What if I have trouble logging into the new Kentucky 811 online ticketing system?

The ITICnxt Help Desk is available to assist you with any problems you may have with logging in or accessing ITICnxt. You can reach the ITIC Help Desk during regular business hours at ky@occinc.com or by calling 1-877-549-0726.

Will ticket history (past tickets) be accessible?

Yes! Copies of tickets taken prior to October 1, 2022 will be made available upon request. For assistance contact Kentucky 811 Customer Support at ky@occinc.com or by calling 1-877-549-0726.

About

Kentucky Underground Protection, Inc, DBA Kentucky 811, was established in 1986 to serve as a statewide notification system that connects excavators and utility operators to prevent damage to underground facilities.  The Kentucky 811 Board of Directors recently began the process to restructure the corporation and enhance the business functions necessary to fulfill the mission of the organization.  An extensive nationwide search was conducted to identify and select a business partner to operate the daily notification and call center operations and better align the system to meet current and future needs.  As a result, I am pleased to announce that Kentucky 811 selected One Call Concepts, Inc (OCC).

One Call Concepts utilizes state-of-the-art technology to provide notification services for several states throughout the US. Both Kentucky 811 and OCC are working together to make the transition to the new system as smooth and seamless as possible. The full transfer of operations is scheduled to take place by October 1, 2022.  Throughout this process there will NOT be any interruption to the 811 system in Kentucky.